Project Description

WALK A MILE IN MY SHOES is all about crafting and delivering positive customer experiences. Participants in the, Walk A Mile in My Shoes workshop explore their thinking and attitude associated with service delivery and reconnect with the challenge of creating and maintaining highly satisfying customer experiences.

The findings of a housing authority client satisfaction survey revealed high levels of client dissatisfaction.

In this instance the Walk A Mile in My Shoes intervention included, further engagement with customers to better understand their experience and expectations of the department, sharing this information with staff and supporting them in the development and embedding of improved level of service delivery. Reviewing the impact of new behaviours on both staff and customers.

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