Project Description

DIFFICULT CONVERSATIONS is a guide to planning and engaging in potentially difficult face-to-face communications. It deals with the individual’s internal as well as external approach to this highly emotive issue. Participants are coached on the vital skills necessary to face even the most difficult conversations and encounters resulting in improved ability to prepare and engage in difficult conversations with increased confidence.

Using the Handling Difficult Conversations approach the managers were provided with a framework for looking at their fears and expectations. Small group workshops were used to facilitate the practical work, using scenarios based on their experience followed by individual coaching. Managers were guided to develop strategies for planning and holding a potentially difficult conversation.

Managers in a medium sized financial services organisation were becoming increasingly reluctance to engage in the early discussion of performance related issues and improvements fearing their ability to manage such conversations.

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